1. Booking & Confirmation

• A booking is confirmed only after receiving a signed agreement and advance payment.
• Dates are reserved strictly on a first-come, first-served basis.

2. Payment Terms

• 30–50% advance payment is required to confirm the booking.
• Remaining balance must be cleared before the event date.
• Any additional services requested during the event must be paid immediately or added to the final invoice.

3. Cancellation & Refund Policy

• Cancellation by client:
  • More than 30 days before event: Partial refund (after deducting expenses).
  • Within 30 days: Advance is non-refundable.
• Cancellation by Shaadi Creators (rare cases): Full refund will be provided.

4. Scope of Services

• Services will be provided as per the agreed package or customized contract.
• Any extra work beyond the agreed scope will be charged additionally.

5. Client Responsibilities

• Clients must provide accurate event details, schedules, and requirements in advance.
• All permissions, licenses, and approvals (if required) must be arranged by the client unless agreed otherwise.

6. Vendor Management

• Shaadi Creators may use third-party vendors (decorators, caterers, etc.).
• We are not directly liable for delays or issues caused by external vendors, but we will coordinate to resolve them.

7. Delays & Force Majeure

• We are not responsible for delays caused by:
  • Weather conditions
  • Government restrictions
  • Natural disasters or unforeseen circumstances
• In such cases, adjustments will be made where possible.

8. Damage & Liability

• Shaadi Creators is not responsible for:
  • Loss or damage of personal belongings
  • Any injury during the event
• Clients will be responsible for any damage caused to rented equipment or décor.

9. Photography & Promotion

• Shaadi Creators reserves the right to use event photos/videos for marketing and social media unless the client requests otherwise in writing.

10. Changes & Modifications

• Any changes in event details must be informed at least 7 days prior.
• Last-minute changes may not be guaranteed and may incur additional charges.

11. Timelines & Execution

• Timelines will be strictly followed as per the event plan.
• Delays from client-side may affect execution and quality.

12. Dispute Resolution

• Any disputes will be resolved amicably.
• Jurisdiction will be as per the company’s registered location.